Terms and Conditions (GTC)

for psychological advice and coaching

If you contact us with inappropriate content, immoral or criminally motivated intentions, a criminal complaint will be filed!

As a psychological consultant, I only work with mentally healthy people, I listen to your worries and needs, and offer you general advice, coaching or help with life.

You will receive support in your personal development and help with conflicts and crises. As a psychological counselor, I do not treat or diagnose possible mental illnesses.

With your call you agree to the terms and conditions and thus confirm that there is no diagnosis of a mental illness and that your personal information is correct.

As a rule, the listening and support hotline can be reached daily by appointment. Please always note the "current notice" on this website (purple button at the bottom right!).

§ 1 Application of the General Terms and Conditions

1) The general terms and conditions accepted by both contractual partners regulate the terms and conditions between the consultant / coach and the coachee / caller seeking advice as a service contract within the meaning of §§ 611 ff BGB, unless otherwise agreed in writing between the contractual parties.

2) The contract is concluded when the coachee / caller seeking advice accepts the general offer of the coach, advice in professional and private decision-making situations (coaching); this is the case when calling the coach. This includes self-awareness and cognitive restructuring exercises.

3) The consultant / coach is entitled to refuse a service contract, a consultation without giving reasons, if the necessary relationship of trust cannot be expected, if he cannot or is not allowed to coach and advise due to his specialization or for legal reasons, or if there are reasons that could bring him into a conflict of conscience. In this case, the fee claim of the consultant / coach for the services incurred up to the refusal of the consultation is retained.

§ 2 Content of the service contract

1) The consultant / coach provides his / her services to the coachee / caller seeking advice in such a way that he applies his knowledge and skills for advice, training and prevention. The coach is entitled to use the methods that correspond to the presumed will of the coachee / caller seeking advice, provided that the coachee / caller seeking advice does not make a decision on this.

2) A subjectively expected success of the coachee / caller seeking advice cannot be promised or guaranteed. The subject of the contract is therefore the provision of the agreed coaching or training service, not the achievement of a specific goal for the coachee / caller seeking advice.

If the coachee / caller seeking advice refuses to use such discussions, measures or relaxation procedures and only wants to be coached / advised according to scientifically recognized methods, he / she must explain this to the coach.

§ 3 Legal framework of the consultant

1) Coaching and training are expressly not practicing medicine, so the consultant may not diagnose, heal or alleviate any illnesses in accordance with HPG Section 1, Paragraph 2. The counselor is not allowed to take sick leave and he is not allowed to prescribe medication.

2) Counseling and coaching are not psychotherapy and are not a substitute for psychotherapy. The coachee / caller seeking advice bears full responsibility for his / her actions during the entire coaching or training process, both during and outside of the coaching or training appointments. Participation in a counseling session requires normal mental and physical resilience.

§ 3 Participation of the coachee / person seeking advice

1) The coachee / caller seeking advice is not obliged to actively participate. In most cases, however, advice only makes sense if the coachee / caller seeking advice is actively involved. This applies in particular to the provision of necessary information as a basic requirement for coaching or training as well as for active participation in other methods.

2) The rejection of a recommended or necessary medical examination can also determine the continuation of further advice in the interests of the coachee / caller seeking advice.

3) The consultant / coach is entitled to end the consultation if the trust is no longer given, in particular if the coach / the

No coaching or training content.

The coachee / caller seeking advice also has the right to end the consultation at any time if the trust is no longer given. When making an appointment, this must be done in good time - at least 24 hours before the next agreed consultation appointment by email.

§ 4 Remuneration of the consultant / coach

1) The consultant / coach is entitled to a fee for his services. If the fees have not been individually agreed between the consultant / coach and the coachee, the rates listed in the consultant / coach's price list apply. All other fee lists or directories do not apply.

2) The coachee / caller seeking advice is aware of the costs of a conversation. The initial consultation takes place once free of charge per person.

There is no entitlement to the free initial consultation. The listening and support hotline is free of charge until further notice. Personal life coaching on the phone costs 90 euros / h. There is no entitlement to repayment.

3) If the agreed appointments are not taken and are not canceled, the consultant / coach can block the coachee / caller seeking advice or refuse another conversation. The consultant / coach has the right to refuse a consultation at any time without giving reasons.

4) Appointments that have to be canceled by the consultant / coach will not be billed to the coachee. In such a case, the coachee / caller seeking advice has no claims against the coach advisor / coach. This also does not owe any reasons.

§ 5 Confidentiality of the consultation or coaching

1) The consultant / coach treats the data of the coachee / caller seeking advice confidentially and only provides information regarding the content of the discussions and exercises, as well as their accompanying circumstances and the personal circumstances of the coachee / caller seeking advice only with the express consent of the coachee . The written form can be dispensed with if the information is provided in the interests of the coachee / caller seeking advice and it can be assumed that the coachee / caller seeking advice will agree.

2) Section 5 (1) does not apply if the coach is obliged to pass on the data due to legal regulations, for example in the case of criminal offenses, or is obliged to provide information on an official or court order. This also applies to information given to guardians, but not to information given to spouses, relatives, family members, colleagues or superiors.

3) Section 5 (1) also does not apply if personal attacks take place against the consultant / coach or his professional practice in connection with advice, training and prevention and he can relieve himself of the burden of using relevant data or facts.

4) The consultant / coach keeps records of his performance. The coachee / caller seeking advice is entitled to inspect these recordings; he / she can request the surrender of these records and in this case receives a copy of the information recorded there. Section 5 (2) remains unaffected.

5) The coachee / caller seeking advice is not entitled to a detailed protocol of the coaching / consultation.

§ 6 Disagreements

Differences of opinion from the coaching / consultation and the general terms and conditions should be settled amicably. To this end, it is advisable to present counter-ideas, differing opinions or complaints in writing to the other contracting party.

§ 7 Severability Clause

Should individual provisions of the consulting contract or the general terms and conditions be or become invalid or void, this does not affect the effectiveness of the consulting contract as a whole. Rather, the invalid or void provision is to be freely interpreted and replaced by a provision that comes closest to the purpose of the contract or the will of the parties.